Information and Resource Center
When you have questions about aging, disability, or long-term care services, Council on Aging has the answers. Staff in our Department of Aging and Disability Resource Connections (our Call Center) are ready to answer your questions, share information about options, and connect you to the community resources and services that can best meet your unique needs.
COA`s Aging and Disability Resource Connections Department is our Call Center, a "front door" to services and information for older adults, people with disabilities, caregivers, and professionals.
Our knowledgeable staff will answer your questions, connect you to community resources, and help you apply for services.
Staff in this department are certified by the Alliance of Information and Referral Systems (AIRS), a professional credentialing organization for individuals working within the Information and Referral (I&R) sector of human services. The AIRS Certification program measures and recognizes competence in the I&R profession, improving the professionalism of the field and the quality of service provided to the public. AIRS certification includes a specialization for I&R Specialists in Aging and applicants must pass a nationally accredited examination in order to receive the CIRS-A standing (Certified Information and Referral Specialist -- Aging).
COA is also part of a regional Aging and Disability Resources Network (ADRN). As an ADRN, we recognize that people access long-term care services and supports in many different ways, through many different organizations. With the help of our ADRN partners, we strive to ensure that no matter where you first make contact with the long-term care system, it`s the right place for you to be.
To help with Medicare, the Call Center includes access to a coordinator for the Ohio Senior Health Insurance Information Program (OSHIIP) who is available to: help seniors make decisions about Medicare coverage; facilitate appeals for denied coverage; and act as a mediator between patients and providers when coverage problems arise.
Call Center staff also maintain our Help4Seniors Resource Directory, an online guide to the resources available for older adults, people with disabilities, families, and caregivers in our region. Here you'll find community resources for transportation, financial planning, senior centers, home care services, housing options -- you name it.
Council on Aging's Call Center and online resource directory are free and available to anyone with questions or concerns about aging, disability resources, or caregiving.
To talk with someone directly, contact our Department of Aging and Disability Resource Connections at 513-721-1025, 800-252-0155 or send us a message. Call Center staff members are available Monday -- Friday, 7:00 a.m. until 6:00 p.m.
If you would like to refer someone for Council on Aging services, please use our secure, online referral form.