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Access Transportation (Metro)

602 Main St., Suite 1100
Cincinnati OH 45202
Phone: 513-621-4455
Alternate Phone: 513-632-7590

Area(s) Served: Hamilton County

Contracted Provider: Not Applicable



Access is a shared-ride public transportation service, providing curb-to-curb transportation for people whose disabilities prevent them from riding Metro buses. To use Access, you must first register and be approved for service, a process which can take up to three weeks.

About Access

The Americans with Disabilities Act of 1990 (ADA) was passed to remove the physical barriers that have kept persons with disabilities from fully participating in Metro society.

The ADA states that Metro`s regular bus service should be the primary means of public transportation for everyone, including people with disabilities. Under the ADA, Access serves as a "safety-net" for only those persons who do not have the functional capability to ride Metro buses. Disability alone does not qualify a person to ride Access under the ADA.

Customers made eligible for Access after January 1, 2004 are eligible for Access` ADA services only.

Access` service area and hours of operation are based on regular Metro service. Access service is limited to Hamilton County and within 3/4 of a mile of regular (non-express) Metro service and within the hours of regular (non-express) Metro service. For questions regarding Access policies call the Access information line at (513) 632-7590.

Rules of Riding

Access drivers are responsible for:

  • Assisting customers on and off the vehicles lift or steps
  • Securing your wheelchair or scooter
  • Fastening every customer`s seat belt
  • Contacting 911 in case of any medical emergency on the vehicle
  • Collecting fares

Access drivers are NOT responsible for:

  • Assisting customers in and out of buildings
  • Carrying groceries and packages
  • Installing child safety seats


Important Access Phone Numbers
Access Reservations (513) 531-8888
ETA Line (513) 531-6888, ext. 1
Customer Service (513) 531-6888, ext. 2
Metro Travel Training (513) 632-7587
Eligibility/Appeals (513) 632-7585
General Information (513) 632-7590
TTY for hearing impaired:
Ohio Relay Service
(800) 750-0750

Fare Deal

Metro`s Fare Deal program allows eligible riders to obtain a Fare Deal identification card valid for half-price fares on any Metro trip.

Eligible participants include:

  • Adults 65 and older
  • Medicare card holders
  • Riders with disabilities
  • Access card holders

Older adults are automatically eligible at age 65, proof of age is required. Medicare card holders of any age are also automatically eligible.

Riders with disabilities who don`t have Medicare and are not 65 must submit an application and be certified to qualify for the program. For Fare Deal information or an application call (513) 632-7540 (TDD Ohio Relay Service (800) 750-0750) Mondays, Wednesday, and Fridays, 8:15 a.m. to 4 p.m.

Fare Deal monthly stickers are available for $38.50. The sticker allows for unlimited rides each month. Stickers can be purchased at Metro`s sales office between the 15th of the preceding month until the 10th of the valid month.

Now Metro is more accessible than ever

With the addition of our new low-floor buses, the Metro fleet is nearly 100% accessible to people with disabilities. These new buses allow for easier wheelchair access and feature ramps allowing for faster and easier wheelchair boarding.

Metro standard bus fleet is also equipped with features to make riding easier for people with disabilities. Newer buses feature an automatic voice system to announce key stops, transfer points and other important information. Also, more than 90 percent of our buses are equipped with a wheelchair lift and two securement areas for wheelchairs.

Accessible format materials are available on request.

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175 Tri County Parkway | Cincinnati, OH 45246 | (513) 721-1025