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Resource Directory Search

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Resolving Problems in Nursing Homes

Every nursing home should have a complaint procedure policy. If you have concerns or complaints, ask about the policy and follow the organization`s procedures. You also may want to ask the nurse in charge to review your family member`s care plan. If you are still uncomfortable with the situation, speak to the director of nursing, social worker, the administrator, or check to see if the nursing home has a family or resident council, (a group of advocates who try to improve the quality of life in the home). Often, nursing homes operated by large corporations have toll-free telephone numbers you can use to speak to a regional supervisor.

The Long-Term Care Ombudsman Program is empowered by both federal and state government to advocate for residents of adult care facilities, and nursing homes. Regional programs can investigate complaints from residents or their families. Adult Protective Services, through the Department of Human Services, the Ohio Department of Health, and the Bureau of Residential Care, also have access to adult care facilities and nursing homes and can pursue legal action, if necessary.

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Centers for Medicare and Medicaid Services

7500 Security Boulevard
Baltimore , MD  21244
https://www.cms.gov/
HHSTips@oig.hhs.gov
Phone: 800-633-4227
Phone Extension: N/A
Area(s) Served: Nationwide Contracted Provider: Not Applicable
Description:   The Centers for Medicare and Medicaid Services (CMS) falls under the U.S. Department of Health and Human Services and provides four primary services for the country's Medicare and Medicaid programs: administration of Medicare health plans; Medica... read more
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KEPRO Quality Improvement Organization

5201 W. Kennedy Blvd.
Tampa , Florida  33609
http://www.keproqio.com
KEPRO.Communications@hcqis.org
Phone: 855-408-8557
Phone Extension:
Area(s) Served: Butler County,
Nationwide,
Greene County,
Other,
Warren County,
Clermont County,
Montgomery County,
Statewide,
Clinton County,
Hamilton County
Contracted Provider: Not Applicable
Description:   Led by the Centers for Medicare & Medicaid Services (CMS), the QIO Program is one of the largest federal programs dedicated to improving health quality at the local level. The Program aligns with the six CMS Quality Strategy goals: 1.Make c... read more
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National Consumer Voice for Quality Long-term Care

1001 Connecticut Avenue, NW
Washington , DC  20036
http://www.theconsumervoice.org
info@theconsumervoice.org
Phone: 202-332-2275
Phone Extension: N/A
Area(s) Served: Nationwide Contracted Provider: Not Applicable
Description:   The National Consumer Voice for Quality Long-Term Care was formed as NCCNHR (National Citizens` Coalition for Nursing Home Reform) in 1975 because of public concern about substandard care in nursing homes. The Consumer Voice is the outgrowth of work ... read more
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Ohio Department of Aging

246 N. High St.
Columbus , OH  43215
http://www.aging.ohio.gov

Phone: 1-866-243-5678
Phone Extension: N/A
Area(s) Served: Statewide Contracted Provider: Not Applicable
Description:   Golden Buckeye Card, Ohio Long-term Care Consumer Guide, and Ombudsman Ombudsman Ohio's Office of the State Long-term Care Ombudsman advocates for people receiving home care, assisted living and nursing home care. Paid and volunteer staff w... read more
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Ohio Department of Health

246 North High Street
Columbus , OH  43215
http://www.odh.ohio.gov/odhPrograms/dspc/complnt/complnt1.aspx
HCComplaints@odh.ohio.gov
Phone: (614) 466-3543
Phone Extension: N/A
Area(s) Served: Statewide Contracted Provider:
Description:   Complaints - Health Care Facilities and Nursing Homes The Ohio Department of Health (ODH), Division of Quality Assurance, Complaint Unit maintains a centralized contact point and a coordinated information source regarding allegations submitted to ... read more
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Pro Seniors

7162 Reading Road
Cincinnati , OH  45237
http://www.proseniors.org
Info@proseniors.org
Phone: 513-345-4160
Phone Extension:
Area(s) Served: Butler County,
Warren County,
Clermont County,
Statewide,
Clinton County,
Hamilton County
Contracted Provider: Title III Services
Description:   Pro Seniors is a contracted provider of Council on Aging offering the following services:  legal assistance ombudsman services More about Pro Seniors Founded in 1975, Pro Seniors is a non-profit organization that provides free le... read more
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Voting Rights for Residents of Assisted Living and Nursing Facilities


 
http://www.sos.state.oh.us
vri@sos.state.oh.us.
Phone: 877-767-6446
Phone Extension: N/A
Area(s) Served: Statewide Contracted Provider: Not Applicable
Description:   The Ohio Secretary of State`s Voting Rights Institute has produced a brochure entitled, Serving Ohio`s Aging Population: Information on the Voting Process.  The brochure will serve as a general guide to help answer some common voting-related que... read more

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