Led by the Centers for Medicare & Medicaid Services (CMS), the QIO Program is one of the largest federal programs dedicated to improving health quality at the local level. The Program aligns with the six CMS Quality
1.Make care safer by reducing harm caused in the delivery of care.
2.Ensure that each person and family are engaged as partners in their care.
3.Promote effective communication and coordination of care.
4.Promote the most effective prevention and treatment practices for the leading causes of mortality,starting with cardiovascular disease.
5. Work with communities to promote wide use of successful interventions to enable healthy living.
6.Make quality care more affordable for individuals, families, employers, and governments by developing and spreading new health care delivery models.
QIOs work with local health care providers, serving as change agents, conveners, and collaborators. They form groups of health care providers and other stakeholders to learn from one another and to use that knowledge in making care more patient-centered, safer, and coordinated. Because QIOs share best practices with one another, providers benefit from the experience of their peers across the country, which further accelerates improvement.QIOs also help Medicare beneficiaries exercise their right to high-quality health care. Patients benefit from the QIO Program’s charge to address beneficiaries’ quality of care complaints and discharge appeals as well as from the QIO improvement initiatives those complaints and appeals inspire.
Through its national network of independent, trusted organizations, the QIO Program is collaborating with providers at all levels of clinical performance to improve health quality in five key areas:
?Keeping the patient at the center
?Improving care coordination
?Better data for better care