Information for Current Providers

This section contains important information for providers currently contracted with Council on Aging of Southwestern Ohio.

Need help with the new QMCO? Click here to view a Webinar that will help you understand how to accept referrals, input billing, communicate with care managers, and more. For additional help, read the QMCO User`s Manual.


Provider/COA Relations

In addition to serving COA clients, COA and its contracted providers work together on community initiatives designed to enhance the lives of older adults. These include emergency preparedness, advocacy, and projects related to health, wellness, safety, and transportation.


Expansions

If you are an existing Community-Based Long-Term Care Provider (PASSPORT or Assisted Living Waiver) operating outside our five-county area and you wish to expand into our area, or if you are a current COA provider (ESP or Title III) and want to add services or expand into additional COA counties, you must contact the Provider Services Department at 513-345-2018. Expansion procedures often vary among different Area Agencies on Aging.


Provider Changes

Current providers experiencing a major change in their agency`s information should immediately notify COA`s Chief Executive Officer in writing. Major changes would include, but are not limited to:

  • agency name change
  • change in Federal Tax ID number
  • change in ownership
  • change in legal structure
  • purchase by another entity
  • merger with another entity
  • a request to discontinue providing any service
  • and/or a request to discontinue providing services in a specific geographic area


Provider Resources

Council on Aging Logos
The Council on Aging logos shown below are available for our contracted providers to use on their Web sites or print materials. Click on the preferred format (GIF or JPG) for one of the logos below. When the logo opens in a new window, right click on the image and select Save As. If you require a specific format or size, please call (513) 345-3315.

COA square one color agency partner logo COA square logo 2 color agency partner COA square logo full color agency partner Council on Aging full color logo

Download JPG*

Download GIF

Download JPG*

Download GIF

Download JPG*

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 *This is a large file and make take a few minutes to appear.

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Provider Quality Reports

The 2016, third quarter (July - September) Provider Quality Reports (PQRs) are now available for Butler, Hamilton, and Warren counties` Elderly Services Programs.  

If you have questions about the report, please contact COA's Provider Services Department.

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Client Satisfaction Surveys 

The results of COA`s client satisfaction surveys for Home Care and Home-Delivered Meal services for January - June 2015 are now available. Please contact COA's Provider Services Department to request a copy or with any questions.  

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Client Choice Tables

Clients of the Elderly Services Program have the option to choose the provider organization they want for their services. But often, people are not familiar with organizations and don’t know which to choose. Now, Council on Aging has created a Client Choice Table that will help people select a provider. Currently, this table is available only for clients of the Hamilton County Elderly Services Program who have home-delivered meals or home care assistance as services. Over time, Council on Aging will be expanding this to other services and counties.

Home-delivered Meals
The Client Choice Table for home-delivered meals providers in Hamilton County includes a quality rating for each of the six providers (one to four stars). This quality rating is based on client satisfaction surveys and cost to produce the meals. The table also shows the zip codes each provider serves. Some providers do not serve certain zip codes.

 


Webinar SASI

04/29/14: Using the SASI for Quality Monitoring Webinar
PowerPoint Slides by Dr. Jane Straker & Matt Nelson
Questions submitted during the webinar

 

 
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