Information for Current Providers
This section contains important information for providers currently contracted with Council on Aging of Southwestern Ohio.
Need help with the new QMCO? Click here to view a Webinar that will help you understand how to accept referrals, input billing, communicate with care managers, and more. For additional help, read the QMCO User`s Manual.
In addition to serving COA clients, COA and its contracted providers work together on community initiatives designed to enhance the lives of older adults. These include emergency preparedness, advocacy, and projects related to health, wellness, safety, and transportation.
If you are an existing Community-Based Long-Term Care Provider (PASSPORT or Assisted Living Waiver) operating outside our five-county area and you wish to expand into our area, or if you are a current COA provider (ESP or Title III) and want to add services or expand into additional COA counties, you must contact the Provider Services Department at 513-345-2018. Expansion procedures often vary among different Area Agencies on Aging.
Current providers experiencing a major change in their agency`s information should immediately notify COA`s Chief Executive Officer in writing. Major changes would include, but are not limited to:
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The 2017, first quarter (January-March) Provider Quality Reports (PQRs) are now available for Butler, Clinton, Hamilton, and Warren counties` Elderly Services Programs.
If you have questions about the report, please contact COA's Provider Services Department.
The results of COA`s client satisfaction surveys for Home Care and Home-Delivered Meal services for January - June 2015 are now available. Please contact COA's Provider Services Department to request a copy or with any questions.
Clients of the Elderly Services Program have the option to choose the provider organization they want for their services. But often, people are not familiar with organizations and don’t know which to choose. Now, Council on Aging has created a Client Choice Table that will help people select a provider. Currently, this table is available only for clients of the Hamilton County Elderly Services Program who have home-delivered meals or home care assistance as services. Over time, Council on Aging will be expanding this to other services and counties.
04/29/14: Using the SASI for Quality Monitoring Webinar