Care Management and Billing

As a care management agency, Council on Aging meets the long-term care needs of adults by helping them to identify options for care and by contracting with provider agencies to manage delivery of the right services, in the right amounts, at the right times.

Billing and payment are carried out according to COA-established schedules. COA trains providers in billing procedures.

Current Rates

Home-delivered Meals and Adult Day Services
The following are the accepted contract rates for home-delivered meals and adult day services in the Elderly Services Program, as awarded through the RFP issued April 2, 2012. These rates are effective July 1, 2012 - December 31, 2014.

Home-delivered Meals Adult Day Services
Butler County Butler County
Clinton County  Clinton County 
Hamilton County  Hamilton County 
Warren County  Warren County 


Butler County Elderly Services Program (ESP) Care Management and Screening
Click here for the accepted rate for Butler County ESP Care Management and Screening, as awarded through the RFP issued July 9, 2012. These rates are effective October 1, 2012 - December 31, 2017


Elderly Services Program (ESP) providers enter data for billing through Web-based software, called QMCO, installed on a secure Windows server.

ESP providers must have Internet access in order to connect to QMCO. Any type of Internet access via an ISP (Internet Service Provider) or direct connection should work. It is providers` responsibility to ensure they can connect to the Internet and get to the QMCO login portal, located on the Service Provider page of Council on Aging`s Web site. [update link]

Need help with QMCO? Click here to view a Webinar that will help you understand how to accept referrals, input billing, communicate with care managers, and more. For additional help, read the QMCO User`s Manual.


Title III providers primarily enter data for billing into SAMS, but there are a few "blended" services that are entered through Q.

NAPIS Manual

NAPIS Registration Form

NAPIS Registration Form: Caregiver Services

Ohio Department of Aging Direct Data Entry

Providers for PASSPORT and the Assisted Living Waiver enter data for billing through an Ohio Department of Aging online Direct Data Entry (DDE) program. Training is provided by Council on Aging. To view the training modules*, click on the links below.

Direct Data Entry User Manual
Direct Data Entry Training Module 1: Introduction/Password/login
Direct Data Entry Training Module 2: Invoice Entry
Direct Data Entry Training Module 3: Invoice Views
Direct Data Entry Training Module 4: Reports

*You must have Windows Media Player and speakers installed on your computer to view and listen to the training modules. Click here for a free download of Windows Media Player.

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