Information for Current PASSPORT Providers
Coming in 2026: Changes to Billing Portal and Service Referral Process for PASSPORT and Assisted Living Providers
The Ohio Department of Aging (AGE) will transition all providers to the Systems for Aging (S-AGE) provider portal in the first quarter of 2026. This portal is where providers certified by AGE will receive and accept referrals for services and submit invoices for payment.
AGE needs current PASSPORT and Assisted Living Providers to complete the survey located at https://www.surveymonkey.com/r/sageproviders, or on AGE’s website at Modernizing for the Future | Department of Aging, to provide their OHID by November 30, 2025.
If your agency does not have an OHID, please go to https://ohid.ohio.gov to create an account.
For any questions regarding this please contact AGE at [email protected].
Provider/COA Relations
In addition to serving COA clients, COA and its contracted providers work together on community initiatives designed to enhance the lives of older adults. These include emergency preparedness, advocacy, and projects related to health, wellness, safety, and transportation.
Expansions
If you are an existing Community-Based Long-Term Care Provider (PASSPORT or Assisted Living Waiver) operating outside of our five-county area and you wish to expand into our area, you must contact the Provider Services Department at [email protected].
Provider Changes
Current providers experiencing a major change in the agency’s information should immediately notify COA’s Chief Executive Officer in writing. Major changes would include, but are not limited to:
- Agency name change
- Change in federal tax ID number
- Change in ownership
- Change in legal structure
- Purchase by another entity
- A request to discontinue providing any service
- And/or a request to discontinue providing services in a specific geographic area
Provider Resources
The Council on Aging logos shown below are available for our contracted providers to use on their websites or print materials. Click on the preferred format (GIF or JPG) for one of the logos below. When the logo opens in a new window, right click on the image and select “Save As.”
