Terms of Use

Privacy Policy

Our Commitment to Privacy

Your privacy is important to us. To protect your privacy, Council on Aging (COA) provides this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

The Information We Collect

This policy applies to all information collected or submitted on COA’s website, www.help4seniors.org, and related third-party web applications, as well as data maintained in COA’s information systems. This statement also applies to information we collect in order to process commercial transactions (event registrations and donations) initiated by visitors on our website. By visiting this website, you specifically agree to and acknowledge the following statements.

Event Registrations

COA uses a third-party vendor, ConstantContact, to manage registrations for COA-sponsored events.  When registering to attend a COA-sponsored event, you will be directed to an event page on ConstantContact’s website. There, you will be asked to provide us with personally-identifying information about yourself, such as your name, e-mail address, telephone number, address, organization name, and/or credit card information.

Payments and Donations

On some pages of our website (and related third-party websites) you may be invited to make a donation to COA or register for an event sponsored by COA using your credit card. We do not accept credit card payments or donations directly via our website. Instead, we use a third-party provider, Paypal, to process and provide security for all credit card transactions, including event registrations and donations.

Receive Information 

On your own initiative, you may decide to send us personally-identifying information, for example, you may choose to include such information in an electronic mail message or via one of the contact forms on our website. This information will only be shared internally for the purposes of responding to your request. This information may also be used to demonstrate need for a particular service or program, but no personally identifiable information will be used without your prior consent.

Through COA’s website you also have the option to sign up to receive periodic updates about programs, services and issues relating to older adults in our community (i.e. electronic newsletter). You may opt out of these communications at any time. To sign up for this service, you will be asked to provide your e-mail address and county of residence.

How We Use Information

We use the information you provide about yourself only to send you information you request about COA. We do not share your contact information with outside parties.

We use return e-mail addresses to respond to your inquiries or send information you have requested. Your e-mail address will never be shared with or sold to outside parties.

COA will never sell any of your personally identifiable information to anyone. If COA has an event or promotion in collaboration with another organization or business, we do not give the other entity your mailing information. We do submit the names and addresses of our supporters to a printing/mailing company in the form of a mailing list when we send out mass quantities of a publication (i.e. annual reports), however the company with whom we contract these services is legally bound to keep your information confidential and cannot share your information with any outside organization or business.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Council on Aging uses Paypal to securely process credit card transactions, including donations and event registrations.

Our Commitment to Children’s Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information via our website from those we actually know are under the age of 13, and no part of our website is structured to attract anyone under 13 to provide information to us.

How to Opt Out or Correct Your Information

At any time, you may request not to receive any e-mail from COA. We retain your request so that it will be respected in the future. You may opt out of receiving communications from COA using one of the following methods:

Email: Communications Department
Phone: (513) 721-1025 (ask for Communications Dept)
In writing:   Council on Aging of Southwestern Ohio
ATTN: Communications Department
175 Tri County Parkway
Cincinnati, Ohio 45246

Using one of the contact methods listed above, you can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identify before making corrections.

How to Contact Us

If you have other questions or concerns about these privacy policies, please call us at (513) 721-1025 or send an e-mail to COA’s Communications Department.

Links Policy

COA links to external websites that we determine contain information of relevance or importance to COA’s website users (people, contracted service providers, businesses or community organizations looking for programs, services, resources or information relating to aging). Click here to learn more about our links policy.

Endorsement Policy

Council on Aging’s website, www.help4seniors.org, may contain content related to long-term care planning (including financial and estate planning), health or medicine, which is made available for informational purposes only. No content is intended to substitute for professional advice, diagnosis or treatment. COA does not recommend or endorse any specific care facilities, providers, tests, products, procedures or opinions.

Council on Aging’s website provides information and resources to help you make informed decisions about aging-related issues. The advice of a physician or qualified provider should be sought for any medical, health care or financial planning questions you might have.

See also: Links Policy, specifically: Inclusion or exclusion of an external link does not constitute endorsement, disapproval or liability on the part of COA.

The contents of COA’s website, www.help4seniors.org, including text, graphics, images, and other material contained on the website, are for informational purposes only and may be reproduced and/or disseminated within the following guidelines:

  • Our website — and your internet browser - includes tools that allow you to print, save or otherwise share information that may be used for personal education or professional training.
  • Information (including graphics, photos, images and text), may not be cut and pasted from varies pages of the website to make new documents or otherwise be used by third parties (unless otherwise noted).
  • Photos and quotes used throughout our website may not be used or reproduced in any way except as outlined in this policy.

When in doubt, please contact COA’s Communications Department.

Photos used on COA’s website come from a variety of sources, including: photos commissioned or taken by COA staff; and stock photography purchased or acquired from a variety of sources.