Council on Aging is overseen by a Board of Trustees, assisted by an Advisory Council. Suzanne Burke is COA’s President and Chief Executive Officer. COA’s Senior Leadership Team has four Vice-Presidents representing different functions of the organization.
Suzanne Burke, President and CEO
Suzanne Burke is President and Chief Executive Officer of Council on Aging of Southwestern Ohio. She has served in this position since 2005.
Suzanne is among the most active advocates in Ohio’s aging network, meeting regularly with legislators, local elected officials, and community groups in southwestern Ohio to keep them informed on aging issues and the need for reform of Ohio’s long-term care system. She is past President of the Board of the Ohio Association of Area Agencies on Aging.
Previously, Suzanne worked for Hamilton County for 17 years, including serving as the County Budget Director, Acting Hamilton County Administrator, and Director of the Department of Job and Family Services.
Suzanne has a master’s degree in Business Administration (Marketing) from Xavier University and a bachelor’s degree in Marketing with a minor in Gerontology from Miami University. She also serves on the board of the Leadership Council of Human Services Executives.
In 2021, Suzanne received the Cincinnati Business Courier’s C-Suite Award for CEO of a large non-profit organization and was recognized among other area CEOs for pandemic response efforts.
Jacqueline Hutsell, Vice President – People Services
Jacqueline Hutsell is Vice President of People Services at COA. She oversees the Human Resources, Training and Front Door Operations departments at COA.
Jacqueline has more than 30 years’ experience in the field of Human Resources and Training Development, including work for GE Capital and Cincinnati Financial Corporation. Before coming to COA in 2008, she was Director of Human Resources for Beech Acres Parenting Center.
Jacqueline has a bachelor’s degree in Communications and Marketing and a master’s degree in Human Resource Development, both from Xavier University. She is certified as a Professional in Human Resources by the Society of Human Resource Management, and as a Human Capital Strategist through the Human Capital Institute. In addition, Jacqueline holds a Diversity and Inclusion Certificate from Cornell University and is an SAOL Certified Consultant.
Jacqueline is a C-Suite Award honoree (Venue Magazine and Lead Magazine) and has been recognized as a YMCA Black Achiever and a YWCA Rising Star. She is a mentor through Xavier University’s Executive Mentoring Program and has served on several community and educational boards.
She is the author of the children’s book, Asha’s Journey to Her Incredible Self.
Ken Wilson, Vice President – Program Operations
Ken Wilson is Vice President of Program Operations for Council on Aging. Ken is responsible for several departments, including non-Medicaid long-term care services (Elderly Services Program); Provider Services; and Transitional Care Services.
Ken received his master’s degree in Gerontology from the Scripps Center at Miami University. Prior to coming to COA in 1994, he worked at several retirement communities.
His publications include journal articles on quality and outcome measurement, the development of the Provider Quality and Performance Report, Ohio’s Aging Fact Book, and county demographic profiles of the older population. He is a frequent speaker at national conferences and meetings on aging policy, strategic planning, outcome measurement, and quality.
Ken is a recipient of the W. Fred Cottrell Distinguished Alumni Award from the Miami University Scripps Gerontology Center. The award recognizes outstanding leadership in the field of aging. Ken serves on the Board of Trustees of Hamilton County Developmental Disabilities Services.
Terri Bunting, Vice President – Managed Care
Terri Bunting is Vice President of Managed Care at Council on Aging. She oversees several Medicaid and Managed Care long-term services and supports programs including Passport Waiver, Assisting Living Waiver, Aetna MyCare Ohio, Molina MyCare Ohio, and Aetna Specialized Recovery Services Program.
Terri’s more than 15 years’ experience as a social worker are framed by 10 of those years spent in the health care arena and Medicaid space. Her previous roles include Child Welfare Case Manager, Discharge Planner, Incident Investigation Supervisor, Manager Long-Term Services and Supports, and Center Operations Director. Before coming to COA, Terri was the Manager of Long-Terms Services and Supports for Molina Healthcare of Ohio.
Terri holds a Bachelor of Arts degree in Social Work from Wright State University and a Master of Science degree in Health Services Administration from Central Michigan University. Additionally, Terri is a licensed social worker in the state of Ohio and holds certifications as an Accredited Case Manager from the American Case Management Association and as a Certified Professional in Healthcare Quality from the National Association for Healthcare Quality.
In addition to her work at Council on Aging, Terri has a passion for developing other professionals and has provided over 1,000 hours of continuing education to nurses and social workers throughout Ohio.
She is an adjunct faculty member at Southern New Hampshire University in the Integrated Health Practice Programs. From 2012-2016, Terri work earned her Continued Education Provider status from the state of Ohio Counselor, Social Worker, and Marriage & Family Therapist Board.
Judy Eschmann, Vice President – Community and Business Operations
Judy Eschmann is Council on Aging’s Vice President of Community and New Business Operations. In this position, she oversees COA’s Aging and Disability Resource Center, Technology and Innovation Service Department, Project and Innovation Department, home52 Transportation Program, Community Wellness programs and new business activities.
During her time at COA, Judy has led multiple initiatives that use technology to improve COA’s programs and services and enhance the client experience. One of these was transitioning previously in-person health and wellness programs to an online format during the COVID-19 pandemic. And, with the home52 Transportation Program, she is leading the rollout of a unique-to-southwestern Ohio centralized transportation system. It will coordinate multiple transportation providers for on-demand and advance-scheduled trips to medical appointments and for other vital errands for older adults and people with disabilities.
Judy joined COA in 2019 as Director of Program Operations after retiring from Clermont County Job and Family Services (JFS). In all, she spent more than 33 years working for JFS agencies in Clermont, Clinton and Hamilton counties. She served as director at both the Clinton and Clermont county agencies.
Judy is active in the community as an executive board member for the Clermont County Safety Net Alliance, an advisory board member for the Cincinnati Museum Center and Public Library of Cincinnati and Hamilton County’s SAVE Project and is a member of the Regional United Way Emergency Food and Shelter Program board.
She holds a bachelor’s degree in social science from the University of Cincinnati.