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  • Home
  • Programs & Services Programs & Services
    Overview
    Home & Community-based Care Options
    • Elderly Services Program
    • AddnAide
    • PASSPORT
    • Assisted Living Waiver
    • MyCare Ohio
    • Specialized Recovery Services Program
    • home52 Transportation
    Transitional Care
    • FastTrack Home
    Senior Utility and Home Repair Assistance Programs
    Aging and Disability Resource Center
    Caregiver Support Program
    • Working Caregivers
    Health & Wellness Programs
    • Health & Wellness Workshops
    • Senior Farmers’ Market Nutrition Program
    Nursing Home Pre-Admission Review
    Other Services
  • Find Resources Find Resources
    Search for Resources
    Ohio Homestead Exemption
    COA Is a Benefits Enrollment Center
    Opioid misuse and mental health concerns in older adults
    Document Library
    • Annual Reports
  • Service Providers Service Providers
    Working with Council on Aging
    • Requests for Proposals (RFPs)
    • Be a paid caregiver through Participant Directed Care
    Overview
    PASSPORT & Assisted Living
    • Prospective Provider Information
    • Current PASSPORT Provider Information
    Elderly Services Program
    • Current ESP Provider Information
    Title III, Senior Community Services & Alzheimer State Funds
    • Information for Current Title III Providers
    Service Provider Trainings
    Clinton County Senior Services Grant
    Billing
  • About About
    Overview
    Working at Council on Aging
    • Open Positions
    • Why Work at COA?
    • Emerging Professionals Program
    Senior Leadership Team
    • Board & Advisory Councils
    Advocacy
    Funding
    • Tax Levies
    How to Help
    • Donate
  • News & Events News & Events
    Overview
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    Newsletters
    • Join our Mailing List
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    • 2025 Forum on Aging presented by Global Meals
    • 2025 Forum on Aging Sponsorship Opportunities
    • 2025 Forum on Aging Workshops
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    Overview
    Make a Referral
    Contact Form
    Service Excellence Awards
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    Title VI
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  • Home
  • Programs & Services Programs & Services
    Overview
    Home & Community-based Care Options
    • Elderly Services Program
    • AddnAide
    • PASSPORT
    • Assisted Living Waiver
    • MyCare Ohio
    • Specialized Recovery Services Program
    • home52 Transportation
    Transitional Care
    • FastTrack Home
    Senior Utility and Home Repair Assistance Programs
    Aging and Disability Resource Center
    Caregiver Support Program
    • Working Caregivers
    Health & Wellness Programs
    • Health & Wellness Workshops
    • Senior Farmers’ Market Nutrition Program
    Nursing Home Pre-Admission Review
    Other Services
  • Find Resources Find Resources
    Search for Resources
    Ohio Homestead Exemption
    COA Is a Benefits Enrollment Center
    Opioid misuse and mental health concerns in older adults
    Document Library
    • Annual Reports
  • Service Providers Service Providers
    Working with Council on Aging
    • Requests for Proposals (RFPs)
    • Be a paid caregiver through Participant Directed Care
    Overview
    PASSPORT & Assisted Living
    • Prospective Provider Information
    • Current PASSPORT Provider Information
    Elderly Services Program
    • Current ESP Provider Information
    Title III, Senior Community Services & Alzheimer State Funds
    • Information for Current Title III Providers
    Service Provider Trainings
    Clinton County Senior Services Grant
    Billing
  • About About
    Overview
    Working at Council on Aging
    • Open Positions
    • Why Work at COA?
    • Emerging Professionals Program
    Senior Leadership Team
    • Board & Advisory Councils
    Advocacy
    Funding
    • Tax Levies
    How to Help
    • Donate
  • News & Events News & Events
    Overview
    News
    Newsletters
    • Join our Mailing List
    Events
    • 2025 Forum on Aging presented by Global Meals
    • 2025 Forum on Aging Sponsorship Opportunities
    • 2025 Forum on Aging Workshops
    Public Meetings
  • Contact Contact
    Overview
    Make a Referral
    Contact Form
    Service Excellence Awards
    Communication & Media
    Community Outreach
    Title VI
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  • Home
  • Programs & Services
    • Overview
    • Home & Community-based Care Options
      • Elderly Services Program
      • AddnAide
      • PASSPORT
      • Assisted Living Waiver
      • MyCare Ohio
      • Specialized Recovery Services Program
      • home52 Transportation
    • Transitional Care
      • FastTrack Home
    • Senior Utility and Home Repair Assistance Programs
    • Aging and Disability Resource Center
    • Caregiver Support Program
      • Working Caregivers
    • Health & Wellness Programs
      • Health & Wellness Workshops
      • Senior Farmers’ Market Nutrition Program
    • Nursing Home Pre-Admission Review
    • Other Services
  • Find Resources
    • Search for Resources
    • Ohio Homestead Exemption
    • COA Is a Benefits Enrollment Center
    • Opioid misuse and mental health concerns in older adults
    • Document Library
      • Annual Reports
  • Service Providers
    • Working with Council on Aging
      • Requests for Proposals (RFPs)
      • Be a paid caregiver through Participant Directed Care
    • Overview
    • PASSPORT & Assisted Living
      • Prospective Provider Information
      • Current PASSPORT Provider Information
    • Elderly Services Program
      • Current ESP Provider Information
    • Title III, Senior Community Services & Alzheimer State Funds
      • Information for Current Title III Providers
    • Service Provider Trainings
    • Clinton County Senior Services Grant
    • Billing
  • About
    • Overview
    • Working at Council on Aging
      • Open Positions
      • Why Work at COA?
      • Emerging Professionals Program
    • Senior Leadership Team
      • Board & Advisory Councils
    • Advocacy
    • Funding
      • Tax Levies
    • How to Help
      • Donate
  • News & Events
    • Overview
    • News
    • Newsletters
      • Join our Mailing List
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      • 2025 Forum on Aging presented by Global Meals
      • 2025 Forum on Aging Sponsorship Opportunities
      • 2025 Forum on Aging Workshops
    • Public Meetings
  • Contact
    • Overview
    • Make a Referral
    • Contact Form
    • Service Excellence Awards
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    • Community Outreach
    • Title VI
Home > Information for Service Providers > Billing

Billing

As a care management agency, Council on Aging meets the long-term care needs of individuals by helping them to identify options for care and by contracting with provider agencies to manage delivery of the right services, in the right amounts, at the right times.

Billing and payment are carried out according to COA-established schedules. COA trains providers in billing procedures.

CareDirector

Elderly Services Program (ESP) providers access a CareDirector Provider Portal to retrieve service authorizations and enter billing data. Providers must access the CareDirector Provider Portal using the following:

  • an internet connection
  • Internet Explorer version 11
  • a secure username and password

All providers received training on how to access and use the Provider Portal.  Click here to view the training materials. If you need any new staff logins created, or CareDirector support, please reach out to Provider Services.

WellSky Aging and Disability Solutions (formerly SAMS)

Title III providers collect and report data in the WellSky Aging and Disability Solutions platform as an integral part of the day-to-day operations for services funded by Title III. Billing is completed monthly in WellSky as outlined in the service specification for the services under contract with your agency. 

Ohio Department of Aging Direct Data Entry

Providers for PASSPORT and the Assisted Living Waiver enter data for billing through and Ohio Department of Aging online Direct Date Entry (DDE) program. Training is provided by Council on Aging. To view the training modules*, click on the links below.

  • Direct Data Entry User Manual (Updated 7/3/19)
  • Direct Data Entry Training Module 1: Introduction/Password/login
  • Direct Data Entry Training Module 2: Invoice Entry
  • Direct Data Entry Training Module 3: Invoice Views
  • Direct Data Entry Training Module 4: Reports

*You must have Windows Media Player and speakers installed on your computer to view and listen to the training modules. Click here for a free download of Windows Media Player.

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Related Information

  • CareDirector Provider Portal
  • CareDirector Training Materials
  • CareDirector: Importing Service Delivery Units by using an 837P file (updated 10/19/20)
  • CareDirector: Importing Service Delivery Units by using a CSV file (updated 10/19/20)
  • Template CSV File for Provider Billing (updated 10/19/20)
  • Elderly Service Program, Title XX and Title III Billing and Payment Schedule 2025
  • Elderly Service Program, Title XX and Title III Billing and Payment Schedule 2024
  • Elderly Services Program, Title III and Title XX Payment and Billing Schedule 2022
  • PASSPORT and Assisted Living Waiver Payment and Billing Schedule July 2024-June 2025
  • PASSPORT and Assisted Living Waiver Payment and Billing Schedule July 2023-June 2024
  • PASSPORT and Assisted Living Waiver Payment and Billing Schedule July 2022-June 2023
  • Instructions for Reporting Title III & ESP Home Delivered Meals Income & Match Information
  • Direct Data Entry User’s Manual (DDE)
  • Council on Aging and home52 Terms of Use
  • Links Policy
  • HIPAA
  • Site Map
  • Home52
(513) 721-1025

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