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  • Home
  • Programs & Services Programs & Services
    Overview
    Home & Community-based Care Options
    • Elderly Services Program
    • AddnAide
    • PASSPORT
    • Assisted Living Waiver
    • MyCare Ohio
    • Specialized Recovery Services Program
    Transitional Care
    • FastTrack Home
    Duke Energy Bill Credit Program
    Hamilton County Senior Utility and Home Repair Assistance Program
    Aging and Disability Resource Center
    Caregiver Support Program
    • EVRTalk virtual reality caregiver training
    • Working Caregivers
    Health & Wellness Programs
    • Connecting the Dots
    • Senior Farmers’ Market Nutrition Program
    Nursing Home Pre-Admission Review
    Other Services
  • Find Resources Find Resources
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    • Annual Reports
  • Service Providers Service Providers
    Working with Council on Aging
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    Overview
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    • Current ESP Provider Information
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  • Home
  • Programs & Services Programs & Services
    Overview
    Home & Community-based Care Options
    • Elderly Services Program
    • AddnAide
    • PASSPORT
    • Assisted Living Waiver
    • MyCare Ohio
    • Specialized Recovery Services Program
    Transitional Care
    • FastTrack Home
    Duke Energy Bill Credit Program
    Hamilton County Senior Utility and Home Repair Assistance Program
    Aging and Disability Resource Center
    Caregiver Support Program
    • EVRTalk virtual reality caregiver training
    • Working Caregivers
    Health & Wellness Programs
    • Connecting the Dots
    • Senior Farmers’ Market Nutrition Program
    Nursing Home Pre-Admission Review
    Other Services
  • Find Resources Find Resources
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    • Annual Reports
  • Service Providers Service Providers
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    • Current ESP Provider Information
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Home > Information for Service Providers > Elderly Services Program > Information for Current Elderly Services Program Providers

Information for Current Elderly Services Program Providers

This section contains important information for providers contracted for Elderly Services Program services with Council on Aging.

Provider/COA Relations

In addition to serving COA clients, COA and its contracted providers work together on community initiatives designed to enhance the lives of older adults. These include emergency preparedness, advocacy, and projects related to health, wellness, safety, and transportation.

Expansions

If you are an existing COA provider (ESP or Title III) and want to add services or expand into additional COA counties, you must contact the Provider Services Department at Provider_Services@help4seniors.org. Expansion procedures often vary among different programs.

Provider Changes

Current providers experiencing a major change in the agency’s information should immediately notify COA’s Chief Executive Officer in writing. Major changes would include, but are not limited to:

  • Agency name change
  • Change in federal tax ID number
  • Change in ownership
  • Change in legal structure
  • Purchase by another entity
  • A request to discontinue providing any service
  • And/or a request to discontinue providing services in a specific geographic area

Provider Resources

The Council on Aging logos shown below are available for our contracted providers to use on their websites or print materials. Click on the preferred format (GIF or JPG) for one of the logos below. When the logo opens in a new window, right click on the image and select “Save As.” Note: JPG files are large, and may take a few minutes to appear.

COA 2020 black logo
Download JPG
Download GIF
COA 2020 4 Color Logo
Download JPG
Download GIF

Rules and Service Specifications for Elderly Service Program

Conditions of Participation

  • Elderly Services Program  (all counties – effective May 1, 2019)
  • ESP Code of Ethics  (effective May 1, 2019)

Database Review and Criminal Records Check

  • ESP Free Database Reviews and BCII Criminal Records Check (effective May 1, 2019)

Service Specifications

  • Adult Day Services (Butler, Clinton, Hamilton and Warren counties)
  • Assisted Living Service
  • Behavioral Health (Butler County only)
  • Consumer Directed Care (Clinton, Hamilton and Warren Counties effective January 1, 2021)
  • Emergency Response Systems (all counties)
  • Environmental Services (all counties)
  • Home Care Assistance (HCA) (Butler, Hamilton and Warren Counties – effective May 1, 2021)
  • Home Medical Equipment (Butler, Clinton and Hamilton counties – effective April 1, 2019)
  • Minor Home Modification and Repair (Clinton, Hamilton and Warren Counties – effective January 1, 2021)
  • Home Delivered Meals – ESP/Title III (all counties – effective October 1, 2019)
    • Reporting Title III and ESP Home Delivered Meals Income
  • Homemaker Services (Clinton County only effective October 1, 2017)
  • Independent Living Assistance (Butler, Hamilton and Warren counties – effective May 1, 2019)
  • Medical Transportation (all counties)
  • Non-Medical Transportation (Butler County only)
  • Non-Medical Transportation (Hamilton County only)
    • Active DRIVE Trainers
  • Personal Care/Respite (Clinton County only effective October 1, 2017)

 Provider Quality Reports

The 2022, third quarter (July-September) Provider Quality Reports (PQRs) are now available for Butler, Clinton, Hamilton, and Warren Counties. If you have questions about your most recent quality report, please contact COA’s Provider Services Department.

  • Butler County
  • Clinton County
  • Hamilton County
  • Warren County 

Client Choice Tables

Clients of the Elderly Services Program have the option to choose the provider organization they want for their services. But often, people are not familiar with organizations and don’t know which to choose. Now, Council on Aging has created a Client Choice Table that will help people select a provider. Currently, this table is available only for clients of the Hamilton County Elderly Services Program who have home-delivered meals or home care assistance as services. Over time, Council on Aging will be expanding this to other services and counties.

Home-delivered Meals

The Client Choice Table for home-delivered meals providers in Hamilton County includes a quality rating for each of the six providers (one to four stars). This quality rating is based on client satisfaction surveys and cost to produce the meals. The table also shows the zip codes each provider serves. Some providers do not serve certain zip codes.

  • Click here to view the Home-delivered Meals Client Choice Table (updated 12/22/2016)
  • Click here to view the Home-delivered Meals Client Choice Table in Russian (updated 10/26/2016)
  • Click here to view the Home-delivered Meals Client Choice Table in Spanish (updated 10/26/2016)

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Related Information

  • Information about sending and receiving secure emails
  • Provider Information Form (PIF)
  • Marketing and Media Guidelines for Providers
  • Elderly Services Program Zone Definitions by Zipcode
  • Reporting Title III and ESP Home Delivered Meal Income
  • CareDirector Provider Portal
  • CareDirector Information
  • Council on Aging and home52 Terms of Use
  • Links Policy
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