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Consumer Protections

Consumer Protections

Ohio law requires companies that sell long-term care insurance to give you information to help you protect yourself. The company must give you a whole range of information as listed below.

  • Ohio Shopper`s Guide to Long-Term Care Insurance: the company`s name may be printed on the cover, but this booklet was written by the National Association of Insurance Commissioners (NAIC) and it has a lot of good information about long-term care insurance.
  • An outline of coverage: a summary of the policy that explains what the policy will do and what it will not do.
  • Notice of your 30 day free-look period. Even if you sign a contract and write a check, once you receive the policy you have 30 days to look it over and, if you change your mind, get a full refund.
  • Company history of rate increases.
  • Suitability standards. Because not everyone should buy LTC insurance, state law now requires a new form to be part of your application. The Personal Worksheet can help determine your ability to pay premiums and your reasons for buying.
  • Nonforfeiture option required. Many policies already offered a nonforfeiture option prior to 2002; now Ohio requires it. This optional coverage (which may increase your premium) allows you to collect partial benefits if you stop paying premiums for any reason.
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KEPRO Quality Improvement Organization

5201 W. Kennedy Blvd.
Tampa , Florida  33609
Phone: 855-408-8557
Phone Extension:
Area(s) Served: Butler County,
Greene County,
Warren County,
Clermont County,
Montgomery County,
Clinton County,
Hamilton County
Contracted Provider: Not Applicable
Description:   Led by the Centers for Medicare & Medicaid Services (CMS), the QIO Program is one of the largest federal programs dedicated to improving health quality at the local level. The Program aligns with the six CMS Quality Strategy goals: 1.Make c... read more
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Ohio Department of Insurance

50 W. Town Street
Columbus , OH  43215

Phone: 1-800-686-1526
Phone Extension: N/A
Area(s) Served: Statewide Contracted Provider: Not Applicable
Description:   The mission of the Ohio Department of Insurance is to provide consumer protection through education and fair but vigilant regulation while promoting a stable and competitive environment for insurers. The department publishes several consumer... read more
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The Ohio Coalition for Adult Protective Services

3528 North High Street
Columbus , Ohio  43214

Phone: 614-316-7796
Phone Extension:
Area(s) Served: Statewide Contracted Provider: Not Applicable

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175 Tri County Parkway | Cincinnati, OH 45246 | (513) 721-1025