Employee Thoughts

We asked 12 Council on Aging employees their thoughts about working here. Here's what they said...

Ana 

Ana, Hamilton County Elderly Services Program Care Coordinator 

COA tenure: 1 year

Most rewarding thing about working at COA: The ability to help seniors.
Most memorable experience at COA: Participating in the Hispanic health fairs and reaching out to other communities in need of assistance.
Ana would tell someone considering applying at COA: COA management has the best interest of the clients and staff in mind. I have felt supported during COVID and I believe that COA has done everything possible to help our seniors remain healthy through COVID.

 Bryan

Bryan, Transportation Manager 

COA tenure: 1 year

Most rewarding thing about working at COA: I find the versatility of COA to be very rewarding.  I work with many different people in many different ways and I love that.
Most memorable experience at COA: So far, the most memorable experience has been being involved in our massive effort to get food and supplies to those in need during COVID. From loading, unloading, and driving the truck to handing out the boxes to those in need, it was a great experience, one that I am proud to be a part of.
Bryan would tell someone considering applying at COA: Do it! I have never worked for a place like COA. They let you do what you are there to do. They don’t “bait and switch” like other places I have worked.

Cherry

Cherry, Program Assistant

COA tenure: 21 years

Most rewarding thing about working at COA: It’s the heart-warming knowledge that we help so many people remain where they want to be: in their homes, safe and happy. I also find it very rewarding to work with the people here. There’s a wonderful sense of camaraderie that envelopes everyone, from the newest person hired to those who have been with COA even longer than I have.
Most memorable experience at COA: My most memorable experience at COA, and there have been many, was the day I went home and told my family that I loved my job and I wanted to stay with COA long enough to be able to retire from this organization. I think that was about a month after I started here and I’m still here!
Cherry would tell someone considering applying at COA: DO IT! My time here has been fulfilling, gratifying, heart-warming, and one of the best things to ever happen to me. Welcome aboard!

 Deneen

 Deneen, ADRC Supervisor

COA tenure: 15 years

Most rewarding thing about working at COA: I’ve always appreciated opportunities to serve, support and advocate for senior citizens and individuals with disabilities. Being a part of the Council on Aging team allows me to use my skills to create a positive and lasting impact in the lives of others. COA’s mutual effort and company culture is the fuel that feeds my desire to continue to serve, support and advocate for our clients, caregivers and community. It’s a great place to be for me and I am truly thankful for the opportunities I have been given here.
Most memorable experience at COA: Winning the “Why my Team Should be Voted COA’s 2018 Team of Year” essay contest. We wrote about what we do every day at COA and it was great to share in that celebration of service and support with my team and the whole agency.
Deneen would tell someone considering applying at COA: COA embraces teamwork, innovation, leadership and service. Come spend time with us if you want to do something special.

 Jasmine

Jasmine, Positive Choices Care Manager

COA tenure: Almost 2 years

Most rewarding thing about working at COA: The ability to help seniors.
Most memorable experience at COA: I find my clients the most rewarding. When I am able to make a difference in someone’s life I know that I've done my job.
Jasmine would tell someone considering applying at COA: I would say to go for it. COA is the best job I’ve ever had. The culture, the benefits and the flexibility all helps me to keep a work life balance.

 Jodie

Jodie, Molina Supervisor

COA tenure: 3 years

Most rewarding thing about working at COA: I love working for a company that values their employees. COA includes many resources for continuing education and great coworkers and managers to learn from and grow with.
Most memorable experience at COA: My first all-staff retreat – although I did not know many people, everyone made me feel welcome. It was pretty amazing to see the retreat in action and all of the planned activities to allow us to get to know COA, our roles we play within the communities and our coworkers better. 
Jodie would tell someone considering applying at COA: COA is a great place to work and learn. I am extremely happy I stepped out of my comfort zone and applied for a position here at COA.

 Keith

Keith, Medicaid Specialist

COA tenure: 10 years

Most rewarding thing about working at COA: For me, the most rewarding thing about working at COA is helping seniors with their Medicaid issues.
Most memorable experience at COA: My most memorable experience is being hired because I knew that I had the skills and knowledge to match what COA needed with regards to Medicaid.
Keith would tell someone considering applying at COA: I would tell anyone looking to work at COA that it is a great place, with great people that provides great services to our older adult population.

 Kim

Kim, Learning and Development Coordinator

COA tenure: 7 years

Most rewarding thing about working at COA: I love being able to really make a difference in the lives of our clients and families. Being able to give people resources and wrap support around them and hearing the relief in their voices is so rewarding. It is an honor to step into peoples' lives and help them feel as independent and safe as possible in their own homes. Especially during times of transition in between care settings or other times when our clients are vulnerable, it is so great to be there as a support and to help spread hope.  
Most memorable experience at COA: The times we have worked to get medical equipment or home modifications for clients and feeling the appreciation and relief that this has provided them have always stuck with me. Our staff retreats and holiday celebrations are also memorable experiences for me.
Kim would tell someone considering applying at COA: Do it! You will find a compassionate environment where teams feel like family and management is supportive and engaged. It is a great place to learn new things and grow in your profession. You will gain experience with different populations and issues, and the rewards are endless.

 Matt

Matthew, Clinton County Elderly Services Program Care Coordinator

COA tenure: 1 year

Most rewarding thing about working at COA: I find helping our seniors remain as independent in their homes as long as possible, the most rewarding part of working at COA.
Most memorable experience at COA: I had a client who was struggling with providing care for her husband in the home and she was letting herself go. I would spend long calls with her and encourage her to accept help and to acknowledge that accepting help from others was not a sign a weakness, but of strength. Now, she is receiving homemaking services and has a respite once a week which is allowing her to take some much needed “me time” to focus on her own physical and mental well-being. A few weeks ago, I received a call from this client's son thanking me for obtaining additional services for this client and helping her to take better care of herself. This improvement in a client's all over well-being and unasked for thanks and appreciation makes what we do at COA so rewarding.
Matthew would tell someone considering applying at COA: Do it. The team that I work with is so supportive and encouraging. We can brainstorm plans or community supports for individuals that may be out of COA’s wheelhouse and improve the lives of those that we serve. I feel like I am able to reach out to my management team for guidance or support when I find myself struggling on how to better assist my clients. With COA, you do not feel like you are on an island muddling around to figure things out. Everyone works to make you feel welcome, and this continues, no matter how long you are with COA.

 Merne

Merne, Clinical Analyst

COA tenure: 3 years

Most rewarding thing about working at COA: Being with the COA has afforded me the ability to collaborate professionally with different staff members to achieve the organization’s goals in the varied programs I am assigned. With these, I always have a chance to learn new things and to be challenged every day.  The work I do in the background, also allows me to advocate for our clients and for our staff.
Most memorable experience at COA: There have been many remarkable moments of recollection for me. But in recent times, one stands out. This was when coronavirus started to threaten our area back in March 2020. I felt very successful and humbled to be part of the team to help different programs. We called 100 percent of the thousands of clients COA serves, in a matter of days. We made sure that they were healthy and safe in their homes and we found ways to secure what they needed.
Merne would tell someone considering applying at COA: When your career goals are to advocate for the marginalized, to improve skill sets, to be challenged to succeed, to engage in innovation and to be a part of the community, and in the same manner your employer supports these for you and champions for your individuality and for your work and life balance, please think of Council on Aging of Southwestern Ohio.

 Stephanie

Stephanie, SRSP/FTH/CMOs Manager

COA tenure: 3.5 years

Most rewarding thing about working at COA: What I find rewarding is all of the programs and services offered and the truly incredible work that is done every day to allow people to remain independent in their own living environment.
Most memorable experience at COA: When I had to go on FMLA unexpectedly, my coworkers jumped right in to help and took over my work responsibilities while I was out. I was able to take the time I needed off without having to worry.
Stephanie would tell someone considering applying at COA: COA is a great place to work. I truly enjoy what I do and the people I work with.

  Yolanda

Yolanda, Aetna Care Coordination Specialist

COA tenure: 6 years

Most rewarding thing about working at COA: COA is a place that is full of resources and skills that help people to manage their lives daily and assist them to get through challenging circumstances.
Most memorable experience at COA: My most memorable experience at COA was my first COA all-staff retreat. I was so used to working with just my team, and the retreat allowed me to interact with coworkers across COA. I was also able to interact one-on-one with vice presidents and our CEO. At the retreat, titles were put on the back burner and we were all coworkers enjoying each other and learning.
Yolanda would tell someone considering applying at COA: COA is a place that engages its employees and values their well-being. COA is active in the community and is a strong advocate for people to remain independent in their homes. COA is always evolving to remain flexible and adaptable to change.