Council on Aging is overseen by a Board of Trustees, assisted by an Advisory Council. Suzanne Burke is COA’s President and Chief Executive Officer. COA’s Senior Leadership Team has four Vice-Presidents representing different functions of the organization.
Suzanne Burke, President and CEO
Suzanne Burke is President and Chief Executive Officer of Council on Aging of Southwestern Ohio. She has served in this position since 2005.
Suzanne is among the most active advocates in Ohio’s aging network, meeting regularly with legislators, local elected officials, and community groups in southwestern Ohio to keep them informed on aging issues and the need for reform of Ohio’s long-term care system. She is past President of the Board of the Ohio Association of Area Agencies on Aging.
Previously, Suzanne worked for Hamilton County for 17 years, including serving as the County Budget Director, Acting Hamilton County Administrator, and Director of the Department of Job and Family Services.
Suzanne has a master’s degree in Business Administration (Marketing) from Xavier University and a bachelor’s degree in Marketing with a minor in Gerontology from Miami University. She also serves on the board of the Leadership Council of Human Services Executives.
Donald Dickhaus, Vice President - Compliance and Business Services, Privacy Officer
Donald Dickhaus is Vice President of Compliance and Business Services at Council on Aging. He oversees COA’s compliance, accounting, finance and business intelligence departments.
In this role, Don partners with departments and programs across the organization with a focus on meeting contractual and fiscal requirements while leveraging funding streams in order to provide the highest level of support to individuals served by COA.
Don has more than 20 years’ experience in the fields of accounting and finance, strategic and operational planning, risk management and compliance. Prior to joining COA, Don held positions at Clark Schaefer Consulting as well as Toyota North America and related affiliates.
Don has a master’s degree in business administration from Xavier University and a bachelor’s degree in business administration (accounting) from the University of Cincinnati. He has also been a Certified Public Accountant for the past 25 years.
Jacqueline Hutsell, Vice President - People Services
Jacqueline Hutsell is Vice President of People Services at COA. She oversees the Human Resources, Training and Front Door Operations departments at COA.
Jacqueline has more than 20 years’ experience in the field of Human Resources and Training Development, including work for GE Capital and Cincinnati Financial Corporation. Before coming to COA in 2008, she was Director of Human Resources for Beech Acres Parenting Center.
Jacqueline has a bachelor’s degree in Communications and Marketing and a master’s degree in Human Resource Development, both from Xavier University. She is certified as a Professional in Human Resources by the Society of Human Resource Management, and as a Human Capital Strategist through the Human Capital Institute. Jacqueline is a mentor through Xavier University’s Executive Mentoring Program.
Jacqueline is a C-Suite Award honoree (Venue Magazine and Lead Magazine) and has been recognized as a YMCA Black Achiever and a YWCA Rising Star. She has served on several community and educational boards.
Ken Wilson, Vice President - Program Operations
Ken Wilson is Vice President of Program Operations for Council on Aging. Ken is responsible for several departments, including non-Medicaid long-term care services (Elderly Services Program); Provider Services; Transitional Care Services; and Aging and Disabilities Resource Connections.
Ken received his master’s degree in Gerontology from the Scripps Center at Miami University. Prior to coming to COA in 1994, he worked at several retirement communities.
His publications include journal articles on quality and outcome measurement, the development of the Provider Quality and Performance Report, Ohio’s Aging Fact Book, and county demographic profiles of the older population. He is a frequent speaker at national conferences and meetings on aging policy, strategic planning, outcome measurement, and quality.
Ken is a recipient of the W. Fred Cottrell Distinguished Alumni Award from the Miami University Scripps Gerontology Center. The award recognizes outstanding leadership in the field of aging. Ken serves on the Board of Trustees of Hamilton County Developmental Disabilities Services.
Terri Bunting, Vice President - Managed Care
Terri Bunting is Vice President of Managed Care at Council on Aging. She oversees several Medicaid and Managed Care long-term services and supports programs including Passport Waiver, Assisting Living Waiver, Aetna MyCare Ohio, Molina MyCare Ohio, and Aetna Specialized Recovery Services Program.
Terri’s more than 15 years’ experience as a social worker are framed by 10 of those years spent in the health care arena and Medicaid space. Her previous roles include Child Welfare Case Manager, Discharge Planner, Incident Investigation Supervisor, Manager Long-Term Services and Supports, and Center Operations Director. Before coming to COA, Terri was the Manager of Long-Terms Services and Supports for Molina Healthcare of Ohio.
Terri holds a Bachelor of Arts degree in Social Work from Wright State University and a Master of Science degree in Health Services Administration from Central Michigan University. Additionally, Terri is a licensed social worker in the state of Ohio and holds certifications as an Accredited Case Manager from the American Case Management Association and as a Certified Professional in Healthcare Quality from the National Association for Healthcare Quality.
In addition to her work at Council on Aging, Terri has a passion for developing other professionals and has provided over 1,000 hours of continuing education to nurses and social workers throughout Ohio.
She is an adjunct faculty member at Southern New Hampshire University in the Integrated Health Practice Programs. From 2012-2016, Terri work earned her Continued Education Provider status from the state of Ohio Counselor, Social Worker, and Marriage & Family Therapist Board.