Information for Current PASSPORT and Assisted Living Providers

This section contains important information for providers currently contracted for PASSPORT services with Council on Aging.

Provider/COA Relations

In addition to serving COA clients, COA and its contracted providers work together on community initiatives designed to enhance the lives of older adults. These include emergency preparedness, advocacy, and projects related to health, wellness, safety, and transportation.


If you are an existing Community-Based Long-Term Care Provider (PASSPORT or Assisted Living Waiver) operating outside of our five-county area and you wish to expand into our area, you must contact the Provider Services Department at

Provider Changes

Current providers experiencing a major change in the agency’s information should immediately notify COA’s Chief Executive Officer in writing. Major changes would include, but are not limited to:

  • Agency name change
  • Change in federal tax ID number
  • Change in ownership
  • Change in legal structure
  • Purchase by another entity
  • A request to discontinue providing any service
  • And/or a request to discontinue providing services in a specific geographic area

Provider Resources

The Council on Aging logos shown below are available for our contracted providers to use on their websites or print materials. Click on the preferred format (GIF or JPG) for one of the logos below. When the logo opens in a new window, right click on the image and select “Save As.”

COA 2020 black logo

COA 2020 4 Color Logo

Electronic Visit Verification (EVV) webinars for PASSPORT certified providers

February Electronic Visit Verification (EVV) webinars for PASSPORT certified providers will be open question and answer sessions. The webinar dates and registration links for those webinars are as follows:

Wednesday, Feb. 17
3-5 pm

Monday, Feb. 22
8:30–10:30 am

Tuesday, February 23
3-5 pm

Rules and Service Specifications for PASSPORT and Assisted Living

Conditions of Participation

PASSPORT and Assisted Living (effective July 1, 2016)

Database Review and Criminal Records Check

For PASSPORT Background Checks, click here.

For Assisted Living Criminal Records Checks, click here.

PASSPORT Code of Ethics 

Service Specifications