175 Tri County Parkway
Cincinnati, OH 45246
Aging and Disability Resource Network (Call Center)
(513) 721-1025 main
(800) 252-0155 toll-free
(513) 721-0090 fax
(513) 651-0691 TTY
Click here to send a general message or inquiry to COA
Click here to refer someone for COA services
After hours emergencies (855) 372-6176 (for Ohio Home Care Waiver clients ONLY)
Clinton County Office
1682 Alex Drive
Wilmington, OH 45177
Montgomery County, Ohio Office
5335 Far Hills Avenue, Suite #100
Dayton, Ohio 45429
(855) 372-6176 after hours emergency number for Ohio Home Care clients only
Hours of Operation
Monday - Friday, 8 a.m. - 4:30 p.m.
Our Call Center is open Monday - Friday, 7 a.m. - 6 p.m.
Call (513) 721-1025 and select Option 1.
We are closed on the following holidays:
- New Year`s Day
- Martin Luther King Day
- Memorial Day
- July 4
- Labor Day
- Thanksgiving Day
- Friday after Thanksgiving
- Christmas Day
- Christmas Eve OR the day after Christmas
Important Phone Numbers
Aging and Disability Resource Connections (Call Center)
(513) 721-1025. Also visit our online Resource Directory.
Council on Aging`s Department of Aging and Disability Resource Connections (Call Center) is the "front door" to our organization. This is where you get answers to your questions about aging, connect to community resources and begin the process of applying for our home and community-based care programs.
As the Area Agency on Aging for our region, Council on Aging is a central resource for unbiased, trustworthy information that can help you navigate the complex world of services for older adults, caregivers and people with disabilities.
In addition to answering questions, Call Center staff members may begin the screening process to determine your eligibility for Council on Aging programs, such as PASSPORT and the Elderly Services Program.
An assessor may then come to your home to complete the eligibility process or simply consult with you and family members about long-term care planning, programs and support services. In-home assessments are for people of all ages who are looking for information and answers on a variety of aging-related topics
The Call Center includes a coordinator for the Ohio Senior Health Insurance Information Program (OSHIIP) who is available to: help seniors make decisions about Medicare coverage; facilitate appeals for denied coverage; and act as a third-party mediator between patients and providers when coverage problems arise.
To inquire about enrolling in home care, community-based or assisted living services; pre-admission review for nursing homes or to schedule a free in-home consultation: 513-721-1025 or toll free: 800-252-0155. Press 1 to be connected to our Call Center. You can also send us a message through our website.
Careers at COA:
Job openings are posted on our Web site.
Information for current and prospective providers:
Visit the provider section of our website. Contact Provider Services Department, 513-746-2086.
Media, advertising, public relations, community outreach:
Visit the media section of our website. Contact Communications Specialist Paula Smith, 513-345-3315.
Council on Aging is located in Springdale, Ohio near Tri County Mall and Interstates 75 and 275. We have plenty of free parking and our offices are accessible.
We are located within walking distance (partial sidewalks) to a Metro bus stop.
Click on the map below to get driving directions to our office.
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