News and EventsTuesday, April 22, 2014
Coordinated management will mean better care for COA clients
Council on Aging’ is making dramatic changes to the way we deliver care management services to older adults and people with disabilities. The result will be the ability to offer clients enhanced services and timely support.
Under a new process for care management delivery, clients will receive care coordination through an Integrated Coordinated Care (ICC) team, rather than through a single care manager.
The new model increases the amount of time care managers are able spend working directly with clients by delegating non-clinical activities to other means of the team, , according to Ken Wilson, Director of Program Operations.
“The goal is to be more effective, less expensive, utilize our staff to their fullest potential and most importantly, provide better customer service,” he said.
Benefits to clients include:
Kim Clark, Council on Aging Elderly Services Program and Assisted Living Manager, has led the development of the ICC teams and the transition to coordinated care. She said the streamlined contact process is a highlight of the ICC format. It means clients will be able to contact COA at any time during regular business hours rather than trying to reach an individual care manager who might be unavailable for an extended period while visiting homes of other clients.
According to Wilson, the new format is unique to community-based care, but similar plans have proven effective for services such as hospice care and patient-centered medical homes. Wilson and his staff worked closely with Council on Aging’s medical advisor, Douglas Smucker, MD to define the ICC teams and the role each member will serve. The eight members of each team will be: